KMID : 0806120080380010045
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´ëÇÑ°£È£ÇÐȸÁö 2008 Volume.38 No. 1 p.45 ~ p.54
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Balanced Scorecard for Performance Measurement of a Nursing Organization in a Korean Hospital
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Hong Yoon-Mi
Hwang Kyung-Ja Kim Mi-Ja Park Chang-Gi
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Abstract
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Purpose: The purpose of this study was to develop a balanced scorecard (BSC) for performance measurement of a Korean hospital nursing organization and to evaluate the validity and reliability of performance measurement indicators.
Method: Two hundred fifty-nine nurses in a Korean hospital participated in a survey questionnaire that included 29-item performance evaluation indicators developed by investigators of this study based on the Kaplan and Norton¡¯s BSC
(1992). Cronbach¡¯s alpha was used to test the reliability of the BSC. Exploratory and confirmatory factor analysis with a
structure equation model (SEM) was applied to assess the construct validity of the BSC.
Result: Cronbach¡¯s alpha of 29 items was .948. Factor analysis of the BSC showed 5 principal components (eigen value >1.0) which explained 62.7% of the total variance, and it included a new one, community service. The SEM analysis results showed that 5 components were significant for the hospital BSC tool.
Conclusion: High degree of reliability and validity of this BSC suggests that it may be used for performance measurements of a Korean hospital nursing organization. Future studies may consider including a balanced number of nurse managers and staff nurses in the study. Further data analysis on the relationships among factors is recommended
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KEYWORD
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Nursing, Performance Evaluation, Indicators, Reliability, Validity
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